Problem-solving works best when it is a collaborative exercise – one where both customer and partner work together to determine the root cause of the problem instead of simply applying a reactive fix.
At InfiNet Solutions, we make it a priority to be available when you need us, to ensure that any solution we recommend will cover not just the current challenge but future eventualities as well.
Being available means more than simply responding to email or answering the phone when you call. Instead, being available means being physically present on a regular basis and truly learning your business and how we can best plug in from an IT perspective.
Building personal connections takes time, trust and a lot of hard work – three things that we are more than willing to put into our relationships. You need to know that when you have an urgent need, that our technology professionals will be able to support your business and get you back up and running quickly.
The best relationships in business and in life are considered win-win, where the relationship works for all parties involved. We’ve found that our best customers are businesses who understand that an ounce of prevention is worth a pound of cure, and who are willing to make investments in their infrastructure and business technology that will make them competitive and keep their customers safe in the future. This focus on the future adds deep value to the organization, and allows us the space to make the best recommendations for your business – which may or may not always be the cheapest at that moment.
There will be times that you will need someone onsite pronto – no questions asked – to resolve a situation, and that’s where you’ll truly see the difference between InfiNet Solutions and other vendor partners. Our laser focus on the customer means that we look proactively into the future to see where pitfalls may occur and plan for them, but also to quickly react when there is a need.