It’s always good to know that when you need support, you can get it in a variety of different ways–online, via email or with a quick phone call. What’s even better is knowing that there is a real person on the other end of your request, and that they’re actively working on your behalf to ensure that you’re up and running quickly and with the minimum amount of downtime possible.
When you log in and access our online support portal, you can create a service ticket, check updates on other open tickets and see whether or not the InfiNet Solutions team members are actively working on your support need.
Reach our portal on any web browser at: http://connect.omahait.com/support
You can be sure that you’ll receive the most timely and efficient service possible when you submit a support ticket through our portal, as it allows us to accurately route your need to the appropriate team member for resolution.
Be sure you’re always sending support requests via email to: firstname.lastname@example.org
While your technician may be your normal first line of contact, if they’re out of the office we can route your support request around them more quickly and efficiently. One of the benefits of requesting support via email is that you can attach links and screen shots that will help us diagnose your system issues and get you back up and running in no time. All email requests will be added to the customer portal for your future convenience.
Sometimes, you just need to speak to a person to explain your problem in real time, and we’re more than happy to help. (402) 547-4300
If one of our technicians is available they may be able to help you immediately – while you’re still on the phone! We can also help you keep track of current and previous requests by adding your phone requests to our easy to use Customer Support Portal. If you need immediate, remote assistance during working hours, calling our service line may be the most direct route to problem resolution.